At Bhopal Home Cleaning Service, we are committed to delivering high-quality home cleaning services. This Refund and Returns Policy outlines the terms and conditions for cancellations, refunds, and service dissatisfaction.
1. Cancellation Policy
- Customers can cancel a service booking up to 24 hours before the scheduled service without any charges.
- Cancellations made less than 24 hours before the service may incur a cancellation fee as per the plan booked.
2. Refund Policy
- Advance Payments: If an advance payment has been made, refunds will be processed according to the cancellation terms.
- Refunds will be credited via the same payment method used during booking.
- In case of any service-related disputes, we will review the request and offer a refund or reschedule the service based on the situation.
3. Service Dissatisfaction
- If you are not satisfied with the cleaning service provided, please contact us within 24 hours of service completion.
- Our team will evaluate the complaint and may offer:
- A complimentary re-cleaning of the affected areas
- Partial or full refund, depending on the circumstances
4. Non-Refundable Situations
- Services already completed to customer specifications
- Requests made after 24 hours of service completion
- Damages or issues caused by customer negligence or miscommunication
5. Contact for Refunds & Complaints
For cancellations, refunds, or service-related complaints, reach out to us:
- Phone: 8989555114
- WhatsApp: 8817366188
- Email: cleannestsolutions3100@gmail.com
We are committed to resolving all issues promptly and ensuring customer satisfaction.